1. detailed description of goods and services

Elephants in Main Street (Pty) Ltd is in the Business Services industry that provides turning point events and solutions.

7. Customer details separate from card details

Customer details will be stored by Elephants in Main Street (Pty) Ltd separately from card details which are entered by the client on DPO PayGate’s secure site.  For more details on DPO PayGate refer to www.paygate.co.za

2. delivery policy

Subject to receipt of payment and booking schedule, requests will be processed within 24 hours and delivery of service confirmed by email.

8. Merchant outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to cardholder is South Africa.  Transaction currency is South African Rand (ZAR).

3. cancellation and refunds policy

In the event of the client cancelling or postponing, Elephants in Main Street International (Pty) Ltd reserves the right to impose the following cancellation or postponement fees: at least 4 weeks’ notice – 100%, at less than 6 to 8 weeks – 75%, at 2 or more months – 25% cancellation fee.  If a postponed service is re-booked and delivered within six weeks of the original date, the postponement fee will be reduced by 50%. There are no refunds.

9. country of domicile

This website is governed by the laws of South Africa and Elephants in Main Street (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 98 Daniel Malan Drive, Florida Park, Roodepoort, Johannesburg.

4. customer privacy policy

Elephants in Main Street International (Pty) Ltd shall take all reasonable steps to protect the personal information of users.  For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from http://www.polity.org.za/attachment.php?aa_id=3569.

10. variation

Elephants in Main Street (Pty) Ltd may, in its sole discretion, may change this agreement or any part thereof at any time without notice.

5. payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Elephants in Main Street (Pty) Ltd bank account, the details of which will be provided on request.

11. company information

This website is run by Elephants in Main Street (Pty) Ltd based in South Africa trading as Elephants in Main Street (Pty) Ltd and with registration number 2002/001726/07 and Stephen Langton Blades and Melissa Ann Blades (Directors).

6. card acquiring and security

Card transactions will be acquired for Elephants in Main Street (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks.  DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no card details are stored on the website.  Users may go to www.paygate.co.za to view their security certificate and security policy.

elephants in main street (pty) ltd contact details

Email: info@elephants.co.za

Telephone: +27 (0) 861353353